Terms & Conditions
Last updated: March 2026 · Effective date: March 2026
This document is currently under legal review and will be updated shortly. This document is being finalized and will be published shortly.
Rental conditions by country
Rental conditions are set by the local supplier and differ by country. These are the conditions that apply to your rental, and you will be shown and asked to accept the ones for your pick-up country before you pay.
Bahrain
Version 1.0 · in force from 2026-08-28 · prices in BHD
Insurance & waivers
- Compulsory insuranceIncluded in the rate
- Third-party liabilityCovered
- In case of an accident
A police report must be provided by the customer for any accident, damage or claim.
Mileage
- Mileage allowance200 km per day
200 km per day included. The charge for further kilometres is not stated on the sheet.
Driver requirements
- Driver age21 to 60
- Young driver feeBHD 10 per day (max 50)
Applies to drivers aged 21 to 24.
- Additional driverBHD 5 per day
BD 8 per day if the additional driver is a young driver.
- Driving licence
A valid driving licence held for at least one year, plus a passport or photo ID.
- Licence held for1 year(s)
Optional equipment & extras
- Baby seatBHD 5 per day
- Child seatNot available
- Booster seatNot available
- GPSBHD 0 per rental
Free of charge.
Fuel
- Fuel policyFull to full
Return the car with a full tank.
Deposit & payment
- DepositRequired
- Accepted cardsVisa, Mastercard, AMEX
- Card validity6 months beyond the rental
- Release
Cash or card. The card must stay valid for six months after the rental.
Where you may drive
- Cross-border drivingBHD 25 per week
To Saudi Arabia only, on request.
- Off-road useNot permitted
Not permitted.
- FerryNot permitted
Not available.
- One-way, within the countryNot permitted
- One-way, internationalNot permitted
Grace period
- Grace period on return180 minutes
Three hours' grace on return, for rentals of 24 hours or more.
Penalties & fines
- Extra cleaning.
The sheet reads "20 BB" — presumably BD 20. To be confirmed.
Cancellation & early return
- Free cancellation
No cancellation policy is stated on the supplier sheet.
Mandatory surcharges
- Airport surchargeNot applicable
- Environmental chargeNot applicable
Other conditions
- Young driver fee: the sheet prices it for ages 19 to 24, but the minimum rental age is 21. The fee is shown for 21 to 24; confirm with the supplier whether 19- and 20-year-olds may rent.
- Refuelling fee quoted as "20 EUR" and extra cleaning as "20 BB" on a Bahraini dinar sheet — both amounts to be confirmed.
Kuwait
Version 1.0 · in force from 2026-08-28 · prices in USD
Insurance & waivers
- Compulsory insuranceIncluded in the rate
- Third-party liabilityCovered
$600,000
- In case of an accident
A police report must be provided by the customer for any accident, damage or claim.
Driver requirements
- Driver age21 to 75
- Young driver feeNot applicable
- Additional driverAllowed
Up to USD 30.
- Driving licence
GCC driving licences are accepted without extra fees. International driving licences are accepted. A passport or photo ID is required.
Deposit & payment
- DepositRequired
- Accepted cardsVisa, Mastercard
- Card validity90 days beyond the rental
- Release
No cash deposit. Visa or Mastercard; prepaid cards are accepted. The card must stay valid for 90 days after the rental.
Fuel
- Fuel policySame to same
Return the car with the same fuel level as at pick-up.
- Refuelling charge$15 one-off
Optional equipment & extras
- Baby seatNot available
- Child seatNot available
- Booster seatNot available
- GPS$0 per rental
Already fitted to every vehicle.
Where you may drive
- Cross-border drivingNot permitted
Not permitted.
- Off-road useNot permitted
Not permitted.
- FerryNot permitted
Not available.
- One-way, within the countryNot permitted
- One-way, internationalNot permitted
Opening hours
- Opening hours24 hours
Grace period
- Grace period on return120 minutes
Two hours' grace at both pick-up and return.
Cancellation & early return
- Free cancellation
No cancellation policy is stated on the supplier sheet.
Mandatory surcharges
- Airport surchargeNot applicable
- Environmental chargeNot applicable
Mileage
- Mileage allowanceUnlimited
Other conditions
- The car must be returned to the station it was collected from.
- The sheet lists winter tyres as mandatory. Kuwait has no winter-tyre season; this is almost certainly carried over from a European template and is not applied. Confirm with the supplier.
Morocco
Version 1.0 · in force from 2026-08-28 · prices in EUR
Insurance & waivers
- Compulsory insuranceIncluded in the rate
- Damage excess€1,400 one-off
Maximum charge to the customer under Standard CDW.
- Third-party liabilityNot covered
- Standard CDW (Collision Damage Waiver)
Limits your financial responsibility in case of damage to the vehicle. Maximum charge for the customer: €1,400 (excess).
- Standard TP (Theft Protection)
Protection against theft or attempted theft. Maximum charge for the customer: €2,000 (excess).
- EightCar insurance (J, E, C, M, P)
Roadside assistance included. Accident report support (official insurance report).
- In case of an accident
A police report must be provided by the customer for any accident, damage or claim.
Driver requirements
- Driver age25 to 65
- Young driver feeNot applicable
- Additional driver€30
The sheet does not say whether this is per day or per rental.
- Driving licence
A valid driving licence held for at least two years, plus a passport or photo ID and a credit card in the driver's own name.
- Licence held for2 year(s)
Penalties & fines
- Special cleaning.
€30 to €60, depending on the cleaning needed.
- Vehicle returned very dirty.€180 one-off
- Smoking in the vehicle.€180 one-off
- Lost or damaged child seat.€250 one-off
- Lost or damaged GPS.€150 one-off
- Lost or damaged vehicle documents.€500 one-off
- Lost or damaged keys.€500 one-off
Where you may drive
- Cross-border drivingNot permitted
Not stated in the supplier sheet — confirm with the supplier.
- Off-road useNot permitted
Not stated in the supplier sheet — confirm with the supplier.
- FerryNot permitted
Not stated in the supplier sheet — confirm with the supplier.
- One-way, within the countryPermitted
- One-way, internationalNot permitted
Cancellation & early return
- Free cancellation
No right of withdrawal (dated service).
Mandatory surcharges
- Airport surchargeNot applicable
- Environmental chargeNot applicable
Mileage
- Mileage allowanceUnlimited
Optional equipment & extras
- Child seat€5 per day (max 50)
- GPS€5 per day (max 50)
Fuel
- Fuel policySame to same
Return the car with the same fuel level as at pick-up.
- Refuelling charge€30 one-off
Deposit & payment
- DepositRequired
- Release
Credit card only, presented physically, in the driver's own name. The sheet states €1,400 — see the notes below.
Opening hours
- Opening hours08:00–22:00
- Out-of-hours fee€61 one-off
Grace period
- Grace period on return
59 minutes at pick-up. Beyond that, purchase of insurance becomes mandatory.
Other conditions
- Non-fault damage: customer pays immobilisation days.
- Fault damage: customer pays damages plus immobilisation days.
- Vehicle inspection allowed by the customer at pick-up and return.
- Vehicle model not guaranteed (similar category guaranteed).
- In case of accident: immediate notification and an accident report are mandatory.
- Deposit: the sheet states €1,400, the same figure the insurance section gives as the CDW excess. Confirm with the supplier whether these are one amount or two.
- Young driver fee: the sheet lists €61 for drivers under 25 alongside a minimum age of 25. Senior fee: €61 over 65 alongside a maximum age of 65. Both bands are unreachable as written — confirm with the supplier.
Qatar
Version 2025.1 · in force from 2025-01-01 · prices in USD
Insurance & waivers
- Compulsory insuranceCharged separately
- Third-party liabilityCovered
- CDW / LDW and SCDW / LDW (compulsory)On request
As per the insurance matrix.
- SuperCDW PLUS, including theft protectionOn request
Zero deductible, glass included. As per the insurance matrix.
- SuperCDW, glass included$25 per day
Zero deductible. As per the insurance matrix.
- In case of an accident
A police report must be provided by the customer for any accident, damage or claim.
Mandatory surcharges
- Airport surchargeNone
Airport parking is free.
- Environmental chargeNot applicable
Mileage
- Mileage allowanceUnlimited
Unlimited mileage across the whole fleet.
Driver requirements
- Driver age21 to 80
- Young driver feeNot applicable
- Additional driver$5 per day (max 4)
The sheet gives USD 5.00 and a maximum of USD 4.00 per day for the same line. Confirm with the supplier.
- Driving licence
All drivers must hold a valid, originally issued licence. Any language is accepted. A passport or photo ID is required for identification. The rental period must fall within the validity of your entry permit in Qatar.
Optional equipment & extras
- Baby seat$10 per day
Under 9 kg.
- Child seat$10 per day
9 to 36 kg.
- Booster seat$10 per day
Over 36 kg.
- GPS$10 per day
Free with special and luxury cars. Charged on economy and commercial cars.
- Additional driver$5 per day (max 4)
- Roadside assistanceOn request
USD 41 inside Doha, USD 69 outside Doha. Free of charge when insurance coverage is purchased.
- Snow chainsNot available
Not applicable.
- Winter tyresNot available
Not applicable.
Fuel
- Fuel policySame to same
Same-to-same tank policy. Charged per litre, depending on the tank of the car.
- Per litre$1
Deposit & payment
- DepositRequired
Luxury: 825 USD · Economy: 415 USD · Special: 2060 USD
- Accepted cardsVisa, Mastercard, Diners, AMEX
- AMEX surcharge5%
- Card validity60 days beyond the rental
- Release
Deposit refunds take from 10 days. Pre-authorisation release takes up to 21 days.
Where you may drive
- Cross-border drivingNot permitted
Not permitted.
- Off-road useNot permitted
Not permitted.
- FerryNot permitted
Not permitted.
- One-way, within the country$20 one-off
Airport to downtown, or the reverse.
- One-way, internationalNot permitted
Opening hours
- Out-of-hours fee$20 one-off
At least 2 hours' notice required.
Grace period
- Grace period on return120 minutes
Two hours grace from the expected return time, free of charge. Beyond that, a full day is charged at the rental agreement rate.
Penalties & fines
- Charge for removing smoke odour from the car.$140 one-off
- USD 140 covers full cleaning, seat wash and exterior polish, or any visible stain on the seats or interior. Single areas: driver seat USD 30, front passenger seat USD 30, rear seat USD 40.$140 one-off
- Service fee only. The violation itself is not included. You may instead pay the fine directly on the MOI website.$20 one-off
- Charged when the car is not returned for a due service after repeated reminders. Exceptions beyond 1,500 km are considered only on valid grounds, such as a rental of 6 months or more, or a long-standing customer in good standing. Not applicable to luxury cars.$415 one-off
- Penalty for returning the car before the expected date.
50 percent of the remaining rental and insurance balance.
- Return later than the agreed time, past the grace period.
A full day at the rental agreement rate, beyond the two-hour grace period.
Cancellation & early return
- Free cancellationUp to 24 hours before pick-up
Luxury cars: free of charge until 2 days before pick-up. Later than that, one day rent at sticker price. Economy cars: free of charge until 24 hours before pick-up. Later than that, one day rent at sticker price.
- Late cancellation
One day rent at sticker price.
- No-show
One day rent at sticker price.
- Early return
50 percent of the remaining rental and insurance balance.
Saudi Arabia
Version 1.0 · in force from 2026-08-28 · prices in SAR
Insurance & waivers
- Compulsory insuranceIncluded in the rate
- Damage excessSAR 4,000 one-off
Payable if the driver is at fault.
- Third-party liabilityCovered
- CDW (Collision Damage Waiver)
Excludes tyres and glass. SAR 4,000 excess if at fault.
- SCDW (Super Collision Damage Waiver)
Covers everything, with no excess.
- In case of an accident
A police report must be provided by the customer for any accident, damage or claim.
Mileage
- Mileage allowance225 km per day
225 km per day included. Unlimited mileage is available at a charge not stated on the sheet.
Driver requirements
- Driver age21 to 90
- Young driver feeNot applicable
- Additional driverSAR 25
The sheet does not say whether this is per day or per rental.
- Driving licence
A valid driving licence held for at least one year, plus a passport or photo ID. Two separate identity documents are required for the deposit, and more may be asked of international customers.
- Licence held for1 year(s)
Deposit & payment
- DepositRequired
- Accepted cardsVisa, Mastercard, AMEX
- Card validity3 months beyond the rental
- Release
Cash, debit or credit card, presented physically. The card must stay valid for three months after the rental. Two identity documents are required.
Fuel
- Fuel policySame to same
Return the car with the same fuel level as at pick-up.
Optional equipment & extras
- Baby seatNot available
- Child seatNot available
- Booster seatNot available
- GPSNot available
Where you may drive
- Cross-border drivingNot permitted
Not stated in the supplier sheet — confirm with the supplier.
- Off-road useNot permitted
Not stated in the supplier sheet — confirm with the supplier.
- FerryNot permitted
Not stated in the supplier sheet — confirm with the supplier.
- One-way, within the countryPermitted
- One-way, internationalNot permitted
Grace period
- Grace period on return
A grace period applies; its length is not stated on the sheet.
Cancellation & early return
- Free cancellation
No cancellation policy is stated on the supplier sheet.
Mandatory surcharges
- Airport surchargeNot applicable
- Environmental chargeNot applicable
Other conditions
- Mileage: the sheet marks it "Unlimited" and, in the same row, says 225 km per day are included and unlimited is chargeable. The allowance is shown here; confirm with the supplier.
- Currency: left blank on the sheet. All amounts are in SAR, which is also the charge currency configured for the Saudi stations.
- Insurance is priced per vehicle in a separate sheet of some 380,000 rows, which is not reproduced here.